Pew Internet: Twitter and status updating

Image by lemasney via Flickr

Collecting great articles for my COMM 563 paper on Twitter‘s effects on Collective Intelligence.

As of December 2008, 11% of online American adults said they used a service like Twitter or another service that allowed them to share updates about themselves or to see the updates of others.

Twitter and similar services have been most avidly embraced by young adults. Nearly one in five (19%) online adults ages 18 and 24 have ever used Twitter and its ilk, as have 20% of online adults 25 to 34. Use of these services drops off steadily after age 35 with 10% of 35 to 44 year olds and 5% of 45 to 54 year olds using Twitter. The decline is even more stark among older internet users; 4% of 55-64 year olds and 2% of those 65 and older use Twitter.

via Pew Internet: Twitter and status updating.

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2 Responses to Pew Internet: Twitter and status updating

  1. dorai says:

    I think there are some interesting applications where Twitter like Microblogging services can be used for businesses.

    One example I think of is help desk where some one sends out a question and get back either a tweet or link to an answer.

    Another one is information request. This can happen across organizations.

    These apps are easy to build and easier to deploy. If privacy is an issue, open source versions of Twitter like products can be used as well.

    I think we will see adoption growing with more Twitter based apps. Raw Twitter has a signal/noise ratio problems.


    • lemasney says:

      @dorai I agree wholeheartedly. HelpDesks could benefit greatly from tweeting. The problem I’ve run into is getting past a manager’s broken view that someone has to be a ‘tweeting specialist’ available by smartphone-with-clickety-keyboard 24/7 to answer in a few seconds. Twitter, Facebook, and other social networks take a timeshifted approach to interaction, similar to email, but many managers make them more akin to a microphone or a telephone. Twitter knowledge will help us to learn how to tweak the settings to gain signal, and choke the noise. Cheers, and thanks for the discussion.

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