Domenici, K., Domenici-Littlejohn, & Littlejohn, S. W. (2001). Mediation: Empowerment in Conflict Management, Second Edition (2nd ed., p. 198). Waveland Press.
Folger, J. P., & Jones, T. S. (1994). New Directions in Mediation: Communication Research and Perspectives (p. 280). Sage Publications, Inc.
